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Privacy Policy

Last updated

This policy explains how personal information is handled when you use www.digitbite.ae, send an enquiry or choose to use the website's translation and AI features.

This website is operated by Digitbite GulfHiFi Technologies FZE LLC, at 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates. In this policy, Digitbite, we and us refer to this company.

This policy concerns this website and its enquiry features. A separately agreed project or service may have additional information-handling terms. Other websites, including other Digitbite domains, should be read together with their own notices.

The information processed depends on the feature you use:

  • Enquiries: your name, email address and message, together with optional company, telephone or WhatsApp details and country.
  • Service-specific requests: your selected service or priority and any current tools, communication channels, language or timeline you choose to share.
  • Enquiry context: the relevant service, page and campaign information associated with your request.
  • AI assistance: messages, assessment answers and other information you provide in the conversation. If you use a voice feature, audio is processed for that interaction.
  • Technical information: request information, such as an IP address, needed to serve the website and apply submission-abuse and duplicate-request controls.

Information submitted through the website is used to:

  • Understand your enquiry and contact you about the next step.
  • Discuss relevant services and a potential project scope.
  • Provide the translation, preferences or AI assistance you request.
  • Operate the website, handle submissions and protect its features from misuse.

Website features involve service providers. Accepted enquiries are forwarded to the configured Perfex CRM system. Brevo is used for enquiry-related email notifications when the email integration is enabled.

The website is hosted on Vercel. Optional translation uses Google Translate. AI and voice features use Microsoft Azure AI services; a Google AI fallback may be used when configured.

Cloud services can involve processing outside the United Arab Emirates. Contact us for information about the providers and processing arrangements relevant to your request. This policy does not represent that all information is stored in one country.

Using an AI feature sends the content needed for that interaction to the relevant AI service. Voice features may process your recording, a transcript and generated speech. The assistant's enquiry flow asks for confirmation before submitting your contact and assessment information as an enquiry.

An ordinary enquiry-form submission does not directly invoke an AI model in the website's submission flow. AI and voice processing are separate features; do not assume that information shared with them stays only in your browser.

Do not include passwords, payment credentials or sensitive customer information in an enquiry or AI conversation.

The website uses browser storage to remember your selected theme and language. Choosing translation uses Google Translate and its language-selection cookie. You can clear these preferences through your browser settings; doing so may reset your choices.

The website's conversion-event code is disabled unless analytics consent has been granted and respects Global Privacy Control and Do Not Track signals. These events describe actions such as opening or submitting a form; they do not include the name, email, telephone number or message entered in that form.

Clearing browser cookies or local storage does not delete an enquiry already submitted to the CRM.

Submitted enquiries are held in the enquiry-management system, separately from your browser. For information about how long a particular enquiry or customer record is held, or to request its deletion, contact hello@digitbite.ae.

Please identify the email address used for the enquiry and, where possible, its approximate date or project reference. Do not send identity documents or sensitive information unless requested through an appropriate verification process.

You can contact us to ask about information relating to you, request a correction or deletion, or raise a concern about its use. You can also ask about the providers or processing arrangements associated with a specific feature.

The rights and requirements applicable to a request depend on the relevant law and circumstances. Information may be needed to locate the relevant record and establish that the request concerns your information. This notice does not limit rights available under applicable law.

The website uses HTTPS, server-side validation and submission-abuse controls. Integration credentials are kept on the server. No internet transmission or storage system can be guaranteed to be completely secure.

External links lead to independently operated websites. Review their privacy information before sharing personal information with them.

The current version of this policy is published on this page, with its update date shown above. Contact us if you have a question about this policy or the information you have submitted.