Retail & home furnishings
IKEA / Ingka Group
Customer support with room for human expertise.
Explore what’s
possible.
How established businesses put AI to work, and the practical lessons for your next project.
Case studies
AI in practice.
Company stories and practical lessons from AI across retail, finance, travel, biotech, education and manufacturing.
Financial services
Morgan Stanley
Useful knowledge. Human-reviewed answers.
Travel & hospitality
Expedia Group
AI behind better travel content.
Biotechnology
Moderna
Making company knowledge easier to use.
Education & language learning
Duolingo
More room to practise real conversations.
Manufacturing & engineering
thyssenkrupp
Engineering support on the factory floor.
Access by invitation
Inside the workflow.
Detailed operational briefings, with source analysis, workflow recommendations, controls and a practical pilot plan.
By business function
03 briefings01 / IBM
People operations
Employee questions, policy knowledge and routine HR requests, through the lens of IBM's AskHR.
Access code required02 / Wiley
Customer operations
Knowledge-led self-service and specialist handoffs, through the lens of Wiley's support operations.
Access code required03 / DHL Supply Chain
Proposal operations
Data preparation and RFQ analysis, through the lens of DHL Supply Chain's generative AI programme.
Access code requiredYour next step
What could work better in your business?
Tell us which challenge feels familiar. We will help define a practical scope for your website, software or AI workflow.