The brief
The challenge.
Moderna wanted teams across the business to use AI in their daily work, with training and support to make adoption practical.
The work
The approach.
Following an internal chatbot programme, Moderna introduced ChatGPT Enterprise and a dedicated transformation team. Employees built custom GPTs, including a Policy Bot for internal questions and a Contract Companion for readable contract summaries.
Reported outcome
750 GPTs
created across Moderna within two months, as reported in OpenAI's customer story
In OpenAI's customer story, Moderna reported 750 GPTs across the company within two months of adopting ChatGPT Enterprise. This is a measure of internal adoption, not evidence of improved clinical outcomes.
Source article (opens in a new tab)Digitbite perspective
What this means for your project.
Pair access to AI with a clear use case and an accountable owner. For a policy assistant, start with approved documents, test representative questions and track answer quality rather than counting tools alone.